Dispatcher
Company: RWJBH Mobile Health (EMS)
Location: New Brunswick
Posted on: April 28, 2024
Job Description:
Job Overview:In partnership with the System Transfer Center
Nurse Coordinators, this position is responsible for the
comprehensive care coordination for patients as assigned, including
initiation and coordination of incoming and outgoing transfers for
higher/lower level of care and/or specialized treatment modalities
from outreach or network entities The Transfer Center Dispatcher
will work each shift to triage calls, coordinate transportation,
dispatch Specialty Care Transport Unit (SCTU) units, complete
pre-registration and bed placement along with all other aspects of
transfer logistics. This position requires systems thinking, the
ability to manage many conflicting priorities, excellent
communication skills and proficiency with multiple computer
applications. The Transfer Center Dispatcher serves as a liaison
between both internal and external customers as well as providing
ongoing support to the hospitals to implement their throughput
plan(s). This position manages data as related to operations and
performs Utilization Management functions as required by the
system.Qualifications:Required:
- High school diploma/GED or equivalent working knowledge
- 2-3 years of experience in a healthcare office, hospital
operations setting, emergency medical services and or emergency
medical dispatch
- Must have medical terminology gained by either college credits
of experience in a health care setting, excellent verbal and
written communication skills, organizational skills and critical
thinking skills
- EMT or ER Tech experience required
- Must have the ability to work under tight time constraints and
meet deadlines while working on a variety of projects under high
demands.
- Proficient technical ability to simultaneously manage multiple
complex computer systems at a speed reflective of patient acuity
needs
- Must be proficient with commonly used office software and
equipment including but not limited to all Microsoft applications
and hospital EMR
- Able to meet the agent productivity standards as set by
Transfer Center Leadership
- Ability to accurately type at least 40 wpm Preferred:
- Bachelor s degree
- Expert level of Microsoft Office
- The following are preferred or obtain within 6 months of hire:
American Heart Association (AHA) Basic Life Support (BLS), HAZMAT
Awareness, CBRNE/WMD Awareness, ICS 100, ICS 200, NIMS 700, ICS
800Scheduling Requirements:
- Full-Time, Nights
- 40hours per week
- Rotating weekends and holidaysEssential Functions:
- The Transfer Center Dispatcher will assist in the coordination
of medical transportation via rideshare, medical sedan, Mobility
Assisted Vehicle (MAV), Basic Life Support (BLS) ambulance,
Specialty Care Transport Unit (SCTU), and Air Medical Unit. This
position requires excellent verbal and written communication skills
as well as proficiency in using computer applications including a
Computer Aided Dispatch console, multi-line telephone, and other
web-based application software. This position requires superior
customer service skills, the ability to think critically and make
decisions in a timely manner.
- Coordinates appropriate and timely transportation requests by
working with Mobile Health Communications. Where applicable,
responds to orders of patient s placement within the hospitals.
Files and archives completed, and cancelled orders per transfer
center processes. Completes multiple steps for the placement of
each patient including electronic and verbal communications with
the necessary stakeholders and updating multiple computer
applications. Receives, verifies, and provides ongoing follow-up
requests and referrals/orders.
- Gathers all information for correct patient assignments and
verifies accuracy of that information. Seeks clarification when
inaccuracies occur. Follows through with resolving inaccuracies,
communicates resolution in real time. Unresolved issues are
escalated to appropriate leadership for intervention. Prioritizes
the safe transition of patients throughout the placement process.
- After onboarding, this position must be proficient in running
ABOUT s Transfer Center technology, Five9 phone systems with call
recording, EPIC including creating Reservation for transferred
patients and office-oriented systems as required supporting client
operations.
- Demonstrates knowledge of regulatory requirements such as
EMTALA, Compliance policies, quality initiatives, and HIPAA laws
and regulations; monitors self-compliance and implements process
changes to ensure compliance to such regulations and quality
initiatives. Ensures that appropriate standards of practice follow
corporate compliance guidelines, acts in and ethical and legal
manner, and assures that all actions are in the best interest of
RWJBH system
- Completes and distributes any ad hoc reports which are
necessary for patient throughput management and communication.
Collects and logs any data which may be requested, and other duties
as assigned.
- Performs all functions according to established policies,
procedures, regulatory and accreditation requirements, as well as
applicable professional standards. Provides all customers of RWJ
Barnabas Health with an excellent service experience by
consistently demonstrating our core and leader behaviors each and
every day.
- NOTE: The essential functions are intended to describe the
general content of and requirements of this position and are not
intended to be an exhaustive statement of duties. Specific tasks or
responsibilities will be documented as outlined by the incumbent's
immediate manager.Other Duties:Please note this job description is
not designed to cover or contain a comprehensive listing of
activities, duties or responsibilities that are required of the
employee for this job. Duties, responsibilities and activities may
change at any time with or without notice.Benefits and Perks:
Medical/Dental/Vision
plans403(b)PTOShort & Long Term DisabilityBasic Life & Accidental
Death InsuranceTuition ReimbursementHealth Care/Dependent Care
Flexible Spending AccountsDiscounts Through our Partners
NJ DevilsNJ Performing Arts
CenterVerizonAnd many more!Choosing RWJBarnabas Health! RWJBarnabas
Health is the premier health care destination providing
patient-centered, high-quality academic medicine in a compassionate
and equitable manner, while delivering a best-in-class work
experience to every member of the team. We honor and appreciate the
privilege of creating and sustaining healthier communities, one
person and one community at a time. As the leading academic health
system in New Jersey, we advance innovative strategies in
high-quality patient care, education, and research to address both
the clinical and social determinants of health. RWJBarnabas Health
aims to truly make a unique impact in local communities throughout
New Jersey. From vastly improving the health of local residents to
creating educational and career opportunities, this combination
greatly benefits the state. We understand the growing and evolving
needs of residents in New Jersey whether that be enhancing the
coordination for treating complex health conditions or improving
community health through local programs and education.Equal
Opportunity Employer
Keywords: RWJBH Mobile Health (EMS), East Brunswick , Dispatcher, Professions , New Brunswick, New Jersey
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