Resident Experience Coordinator
Company: AION Management LLC
Location: Flanders
Posted on: February 16, 2026
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Job Description:
Job Description Job Description Job Summary: Under the direction
of the Real Estate Manager, the Resident Services Coordinator is
responsible for working to achieve maximize resident satisfaction
and retention by providing excellent customer service to residents
and guests. Essential Duties and Responsibilities: Administrative •
Manage administrative requests from residents • Distribute packages
and sign for deliveries • Record resident service requests and
ensure timely follow-up • Assist team members with administrative
or office needs such as assembling move-in packets and lease
packets, etc. • Issue guest parking passes and notify Business
Manager of any unauthorized vehicles • Maintain schedule for party
room, media room, or any other events and amenities • Receive and
distribute office mail • Audit and reconcile KeyTrak daily and
weekly • Assuring all service request follow up is completed within
24 hours • Complete all other tasks as assigned by the Business
Manager Customer Service • Serve as the primary point of contact
for the property, greeting all customers, residents, and guests •
Ensure that all guests/customers are let into the building within a
timely manner and directed appropriately • Assist residents with
directions, community information and services as well as
information regarding the surrounding neighborhood • Answer primary
property phone line and deliver messages to the appropriate
recipient • Ensure excellence in curb appeal and continuous
inspection of common areas and desk for cleanliness • Advise
Property Manager or appropriate team member of conditions in the
community affecting the resident’s safety, reporting any
residential dissatisfaction • Maintain professional dress and
conduct at all times Requirements: • High school diploma or
equivalent • 1-2 years customer service or sales experience •
Availability to work during designated shift every day of the year,
including weekends and holidays, but excluding vacation and sick
hours • Excellent computer and telephone skills • Knowledge of
intranet applications, printers, multi-line telephones, fax
machine, photocopier • Excellent English communication skills, both
verbal and written • Valid driver’s license
Keywords: AION Management LLC, East Brunswick , Resident Experience Coordinator, Administration, Clerical , Flanders, New Jersey
