Customer Service Representative
Company: East Coast Orthotic And Prosthetic
Location: Deer Park
Posted on: April 1, 2026
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Job Description:
Description The Customer Service Representative (CSR) is an
administrative position whose primary duties consist of office work
that is directly related to the general business operations of East
Coast Orthotic & Prosthetic Corp (ECOP). Under general supervision
of the Team Lead, the CSR is responsible for the entire process in
ECOP’s business revenue cycle, from first initiating contact with
the insurance company (“the payer”) through collection of payment
for services rendered by ECOP and posting such payment information
into the Healthcare Information System (Fastrack). Utilizing
correct patient information and asking detailed analytical
questions, the CSR must first obtain coverage information and
approximate expected payment from the payer and estimated patients’
out of pocket expense. After the item is dispensed to the patient,
the CSR must collect, investigate, follow up and advise the payer
on what payment is due for our services. The CSR must continually
follow up on the billing process between ECOP, the healthcare
provider, and the insurance company. Essential Functions, but not
limited to: Enter patient demographics, insurance information, work
order, prescription, notes and scan documents into Fastrack
(software) Verify benefits with insurance carriers to obtain
coverage information for items dispensed Calculate a patient’s
deductible and co-insurance, when applicable, and educate the
patient/caregiver of his/her financial responsibility Ensure that
the patient chart is in compliance and sent to billing Answer daily
telephone calls from practitioners/patients (Calls regarding
patient balances/payments, patient appointments, and paperwork
deliveries) Maintain Practitioner-Patient Schedule Daily
communication with Practitioners, Team Leads and Purchasing
Department Follow up on pending authorizations and on custom
deliveries Qualifications Required Skills & Abilities: Knowledge of
medical reimbursement and terminology. Advanced computer skills
including Windows-based office technologies (ex: Word, Excel)
Gmail, Google Sheets and automated billing systems. Excellent
organizational skills and the ability to manage multiple tasks.
Proficiency in basic math and accounting skills. Bachelor's degree
preferred or equivalent combination of education and experience
required Bi-lingual (English/Spanish) a Plus Work Experience in
Medical Office/ Hospital Preferred Excellent interpersonal, oral
(including telephone) and written communication skills. Ability to
Understand and Meet Patient and Physician Needs. Excellent People
Skills, Strong Attention to Detail Must Exhibit Confidence Working
in a Team and Individual Setting.
Keywords: East Coast Orthotic And Prosthetic, East Brunswick , Customer Service Representative, Administration, Clerical , Deer Park, New Jersey
