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Technical Writer / Trainer

Company: Tetrus Corp
Location: East Brunswick
Posted on: March 7, 2020

Job Description:

Technical Writer / Trainer We are looking for a self-directed lead technical writer/trainer to design and write user guides, API documentation, tutorials, and other customer-facing documents for software applications. Technical writer will have both a technical background that enables easy interaction with software developers and a demonstrated ability to deliver high-quality technical documentation. If you have created documentation for high volume data processing distributed systems or created a containerized microservice, it is a plus. Your responsibilities as a technical writer include creating conceptual information, step-by-step procedures, API descriptions, and example commands. Be one of the first to try new features as you work with developers and designers to improve the related user experience, UI text, error messages, and API design. Interact directly with customers and use their feedback to improve the documentation dynamically, then update and publish your documentation on demand. You will do hands-on research and obtain necessary technical content from subject matter experts while translating it into clear, concise, structured documentation for our platform. You will own the development of internal guidelines as well as tools and technology to enable us to be more efficient in our documentation process. This means sometimes you are documenting something yourself, sometimes you are editing contributed content from someone else, and other times you are fixing and reorganizing existing documentation. You will also have opportunities to do coding and project management for various documentation requests. You also constantly push us and yourself to discover if we are doing it the right way and are constantly experimenting with new ways of educating and enabling our users the developers to be productive with our platform. What You Bring To The Role Self-starter with proven experience planning and delivering customer-focused documentation Experience using tools to create, manage and publish documentation Familiarity with and ability to perform basic HTML, Markdown Experience producing and organizing content with a logical flow. Strong written and verbal communication skills. Create and maintain internal and external documentation for technologies and tools Work closely with engineering, product, and support teams to ensure the quality, discoverability, and accuracy of the content you create and develop. Design, write and edit technical and business process documentation Develop and maintain system training materiel. Conduct Classroom-based training of system to end-users; travel is required at 10 to 25%. Revise documents, training material, SOP, Manuals as necessary and as issues arise Preferred Qualifications Degree or certification in a relevant technical field or equivalent experience Experience using an XML-based authoring system Experience working in an agile environment a plus Knowledge of REST APIs. Ability to use APIs well enough to make calls, capture responses, and create usage examples. - provided by Dice

Keywords: Tetrus Corp, East Brunswick , Technical Writer / Trainer, Engineering , East Brunswick, New Jersey

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