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Lead HelpDesk Engineer

Company: Simplegrid Technology, Inc.
Location: East Brunswick
Posted on: February 24, 2021

Job Description:

Job Description:The Lead Service Desk Engineer is responsible for handling support of escalated service requests in a professional and timely manner. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software. The Lead Service Desk Engineer will also be managing the Simplegrid Toolset and be working on smaller projects on behalf of our clients. You will be taking a leadership role in promoting Simplegrid's core values and guidelines throughout the team.The right candidate will have worked for a Managed Services Provider (MSP) within the last three years and can hit the ground running in this role.Simplegrid offers an attractive Salary + Performance Based Bonuses, Health Care, Dental, 401K with company match benefits and opportunities for career growth within the firm are available for prospective candidates.Basic Functions:

  • Must understand the different elements of a network - workstations, servers, switches, firewalls, security, etc. and how they all interact with each other.
  • Act as an escalation point for the help desk team to troubleshoot and resolve complex issues.
  • Advanced IT Support relating to technical issues involving core business applications and operating systems.
  • Troubleshoot issues to determine root cause and implement permanent solutions.
  • Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets.
  • Communication with client's as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    • Advanced understanding of operating systems, business applications, printing systems, and network systems and how they interact with each other.
    • Experience supporting multiple clients concurrently.
    • Strong troubleshooting skills of technical issues.
    • Ability to multi-task and adapt to changes quickly.
    • Ability to work in a fast-paced environment.
    • Must work well under pressure
    • Excellent attention to detail
    • Excellent oral and written communication skills.
    • Must have a passion for IT and a desire to continuously learn.
    • Strong experience working with Meraki Access Points and Switches preferred.
    • Strong experience with Datto Backup/Disaster Recovery Devices preferred.Educational/Vocational/Previous Experience Recommendations:
      • BA/BS, preferably in computer science or a related field.
      • 5 years of IT or related experience.Benefits:
        • Competitive salary based on experience and qualifications
        • Performance based bonus plan
        • Health, Vision, and Dental Benefits
        • 401K - provided by Dice

Keywords: Simplegrid Technology, Inc., East Brunswick , Lead HelpDesk Engineer, Engineering , East Brunswick, New Jersey

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