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MSP Program Manager

Company: Staffing the Universe
Location: East Brunswick
Posted on: March 8, 2020

Job Description:

We are seeking an MSP Program Manager to join our dynamic company. You will provide day-to-day support to your assigned Client, Staffing Partners, as well as the Contingent Worker population as part of the MSP/VMS Program team. This position requires frequent problem solving to find positive, out-of-the-box solutions. This applicant seeks out opportunities to assist the Client with a variety of VMS/MSP solutions. The applicant must have excellent verbal and written customer service skills. Every aspect of this position is client facing, and as a result, requires high emotional IQ. In addition, the applicant should be able to work effectively under pressure while remaining calm. This person truly enjoys a challenge! Key Responsibilities: -- -- -- -- -- Program Management - ensure successful delivery of the ongoing program requirements including day to day operations and maintaining SLA / KPI requirements -- -- -- -- -- Develop and Maintain -- -- -- -- -- Act as an extension of STU within client facility- promoting exceptional customer service for both our client and workers on engagement -- -- -- -- -- Assist in the day-to-day delivery of services to the Client with a primary focus on effectively managing Client's specific needs relating to the VMS/MSP Program -- -- -- -- -- Assist in the management of, and communication with contingent workers on engagement at client facility -- -- -- -- -- Help educate and train client hiring managers on full capabilities of MSP Program and VMS tool used for all contingent workforce interactions and onboardings -- -- -- -- -- Act as subject matter expert on systems to be able to provide exceptional support and troubleshooting -- -- -- -- -- Assist in onboarding processes for all contingent workers: o -- Assist where needed in system set-up/onboarding o -- Work with hiring managers to fully understand policies when interacting with all contingent workforce within the MSP o -- Deliver both requested and scheduled reporting needs to client o -- Develop, maintain, and advance relationship with client contacts across the organization -- -- -- -- -- Perform other job-related projects/duties as assigned Qualifications & Skills: -- -- -- -- -- MSP/VMS or Staffing Industry background REQUIRED -- -- -- -- -- 3+ years working in a professional environment -- -- -- -- -- Experience with VMS tools -- -- -- -- -- Exceptional communication skills with both clients and contingent workforce -- -- -- -- -- Ability to work in a high touch, constant client facing environment -- -- -- -- -- The ability to multitask within multiple software systems -- -- -- -- -- Self-motivated individual who can identify and resolve situations with limited guidance -- -- -- -- -- Established level of professionalism to maintain the integrity of confidential information included in hiring processes and other human resources-related issues or projects -- -- -- -- -- Ability to work well and excel in a team environment -- -- -- -- -- Flexibility to shift priorities as needed to service client -- -- -- -- -- Demonstrated integrity, dependability, diplomacy and resourcefulness with a strong work ethic -- -- -- -- -- Computer skills include proficiency -- -- -- -- -- The ability to effectively interact with individuals of diverse backgrounds and different levels of experience

Keywords: Staffing the Universe, East Brunswick , MSP Program Manager, Executive , East Brunswick, New Jersey

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