Security Retail Account Manager Simon Quaker Bridge Mall
Company: Allied Universal
Location: East Brunswick
Posted on: January 12, 2021
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Job Description:
We are North America's leading security services provider with
over 250,000 phenomenal employees. At Allied Universal, we pride
ourselves on fostering a promote from within culture. There are
countless examples of individuals who began their career as
Security Professionals and today hold positions on our senior
leadership team. For all full-time positions, we offer medical,
dental and vision coverage, life insurance, 401K, employee
assistance programs, company discounts, perks and more! We also
offer part-time and flexible schedules!Start your phenomenal career
with Allied Universal today!Allied Universal is looking to hire a
Retail Security--Account Manager for Simon Quaker Bridge Mall
located in Lawrenceville, NJ..--The Account Manager is accountable
for day-to-day operations of an assigned account, including hiring,
training, disciplining and terminating staff. Build, improve and
maintain relationships with clients and employees: develop & retain
staff; coordinate needed support services and solve problems to
effectively run the account. Meet or exceed financial & operational
goals; provide quality customer service. Maintains or oversees
maintenance of weekly operating schedules and completion of payroll
for assigned security personnel. Provides after-hour emergency
response as required.Essential Functions* Supervise the day to day
security operations of an assigned client site* Manage a team of
security officers, site and/or shift supervisors including
hiring/selection, scheduling, payroll, training, coaching,
development and support* Ensure the client site is provided with
high quality security services to protect people and property*
Build, improve and maintain effective relationships with both
client and employees* Coordinate necessary support services to
effectively manage client site to meet or exceed financial and
operational goals and provide quality customer serviceAdditional
Responsibilities* Ensure all required reporting and contract
compliance requirements are met.* Assure regular communication of
issues or program with Client* Handle any escalated security issues
or emergency situations appropriately.* Other management
responsibilities as determined by Client or District Manager.*
Communicate staffing needs via Requisition Form; assist recruiters
in identifying, interviewing and hiring quality candidates.*
Develop staff in both technical and professional skills through
performance management (coaching, counseling, disciplining, MSO
training, annual formal performance evaluations, recognition,
etc.)* Assure that employee grievances are heard and resolved (with
help from appropriate support employees, as required) and that
personnel records are updated and accurate (Change of Status forms,
rosters, etc.)* Assure communication of policies, company
announcements and job openings through a consistently updated READ
file at each site.* Meet all contractual scheduled hours with a
minimum of unbilled overtime.* Coordinate and/or conduct
site-specific OJT, client-specific training, and annual refresher
training for security personnel, as well as meet Allied Universal's
corporate training standards.* Develop / maintain operational
procedures so that a valid, site-specific OPM and post orders are
always available for emergency reference by the security staff.*
Manage uniforms, equipment, supplies and vehicles utilized at the
account(s), maintaining appropriate inventories and maintenance
checklists.* Take a proactive role in communicating with the client
and meeting his needs; meet with regularly, listen to issues,
provide security and technical expertise and solutions. Ensure
complete customer satisfaction.* Capably utilize WinTeam for
scheduling and billing, and to produce reports (such as Scheduling
Activity, invoice Aging by tiers, Training Summary and Training
Detail reports) that require interpretation and action for
effective business management.* Enforce Allied Universal policies
as outlined in the handbooks, executive memos and on the
portal.Qualifications* Four year degree in Criminal Justice,
Business Administration or related field* Previous Contract
Security, facilities management, military or law enforcement
experience* At least 2 years of business
management/operations/supervisory experience (depending on
size/scope of client).* Ability to develop and grow customer
relationships.* Experience in hiring, developing, motivating and
retaining quality staff.* Outstanding interpersonal and
communications skills required.* Ability to work in a team-oriented
management environment with the ability to work independently.*
Ability to manage multiple priorities, complex situations, a
diverse team of employees and client requirements on an ongoing
basis.* Previous payroll, billing and scheduling experience
preferred.* Ability to work in a team-oriented management
environment while having an entrepreneurial attitude.* Key
Competencies: Staff Management, Financial Management, Integrity,
Problem Solving, Conflict Management, Time Management, Customer
Focus, Timely Decision Making, Motivating and Directing Others,
Drive for Results.Allied Universal provides unparalleled service,
systems and solutions to the people and business of our
communities, and is North America's leading security services
provider. With over 250,000 employees, Allied Universal delivers
high-quality, tailored solutions, which allows clients to focus on
their core business. For more information: www.AUS.com.We proudly
support the Veteran Jobs Mission, a group of over 200 companies
that have committed to collectively hiring a total of one million
military veterans. EOE/Minorities/Females/Vet/Disability--Allied
Universal Services is an Equal Opportunity Employer committed to
hiring a diverse workforce.*CB-NEAllied Universal provides
unparalleled service, systems and solutions to the people and
business of our communities, and is North America's leading
security services provider. With over 250,000 employees, Allied
Universal delivers high-quality, tailored solutions, which allows
clients to focus on their core business. For more information:
www.AUS.com.We proudly support the Veteran Jobs Mission, a group of
over 200 companies that have committed to collectively hiring a
total of one million military veterans.
EOE/Minorities/Females/Vet/Disability--Allied Universal Services is
an Equal Opportunity Employer committed to hiring a diverse
workforce.*CB-NE
Keywords: Allied Universal, East Brunswick , Security Retail Account Manager Simon Quaker Bridge Mall, Executive , East Brunswick, New Jersey
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