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Senior Group Director, WFJ After Sales

Company: Disability Solutions
Location: Piscataway
Posted on: September 19, 2023

Job Description:

At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL. Senior Group Director, WFJ After Sales: CHANEL is looking for a Senior Group Director - Supply Chain & After Sales (WFJ division) to join our team in Piscataway, NJ. You will play a leading strategic role to challenge and drive us forward in the evolution of these functions, including supporting business growth & scale, establishing 'best of breed' client services and supply chain operations processes. The post will 'lead from the front' with regional or Global projects in collaboration with divisional and functional GM's & multi-disciplined partners, challenging norms and implementing robust and sustainable ideas. The successful candidate will have from 5 to over 10 years' multi-regional experience in these functions, including examples of innovative senior leadership in enterprise systems and client personalization from a leading company in luxury WFJ. You will manage a team of around 3 directs and 7 indirects.Position Responsibilities: Being bold and curious with your expertise to positively drive your ideas to implement better and best practices and client serviceBuild our strategy to increase efficiency and scale of CHANEL's WFJ operations, processes and systems through 'lean' thinking and the power of collaborationCreating an inclusive, trusting and innovative team & cultureBeing 'you' - leading through your experience, emotional awareness and global savoir faireImproving & evolving beauty - from team dynamics to a magnetism to our function and supporting our brand identity & image You Are Energized By: Building strategies to support the business or division - robust, sustainable, business/industry leadingChallenges and creativityContinuous improvementTeam building & collaboration - working in a highly collaborative environmentNavigating complexity and supporting continual positive transformation / changeProblem solvingConnecting the dots on problems, bring a keen eye for continuous improvement with bigger picture mindset Position Requirements: Based full time in Piscataway, NJ 5-10 years' or more experience in an industry recognized luxury WFJ company Experience in multiple regions & working closely / within corporate role Degree / MBA / recognized related certification/s applicable to role requirements Team building & motivation - hi-level team building, management, mentoring & coaching After sales - including repair artisans & workshop + workflow management of types of repairs executed by team of watchmakers & QC technicians Supply Chain & Inventory management - merchandise and non-merchandise goods-in receipt, stock room organization and distribution to our boutique network Vendor relationship management - work with supply / suppliers (incl Chanel Global) for 'best-in-class' relationships, processes and metrics Project management - lead and drive business projects 'CIP'; Continual Improvement Processes - challenge norms and drive efficiencies Corporate & Global leadership collaboration & presentations Innovation & ideation - produce and create the environment for self and the team to thrive to produce ideas & overcome challenges. Industry expertise - utilize and include experience and knowledge to improve the function/category KPI production & guidance - own & manage own SLA's and metrics to pragmatically measure success for team and collaborations

Keywords: Disability Solutions, East Brunswick , Senior Group Director, WFJ After Sales, Executive , Piscataway, New Jersey

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