Final Mile Manager
Company: Crate & Barrel
Location: Cranbury
Posted on: September 30, 2024
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Job Description:
We inspire purpose-filled living that brings joy to the modern
home. With a team of more than 8,000 associates spanning 130 store
and distribution locations across the U.S. and Canada, we achieve
together, drive results and innovate to inspire. Drawn together by
a shared passion for our customers and a spirit of fun, we deliver
high-quality home furnishings that are expertly designed,
responsibly sourced and bring beauty and function to people's
homes. From the day we opened our first store in Chicago in 1962 to
the digital innovations that engage millions of customers today,
our iconic brand is over 60 years in the making-and our story is
still unfolding. -We're here for it. We think you should be too.
We're looking for a driven professional with an inclusive mindset
to join our team as a Home Delivery Floor Manager. -As a Floor
Manager, you're responsible for managing daily operations of a
Distribution Center to maximize productivity and meet daily
operational goals. - -This is an on-site position based out of our
Cranbury Distribution Center. -A day in the life as a Home Delivery
Floor Manager -Lead all aspects of performance and development of
Home Delivery associates (and Store Delivery Drivers as applicable)
to maximize performance, ensure open communication and
collaboration, and encourage professional development.Manage
carrier claims, in-home damage claims, and chargebacks based on the
contractual agreements in place with the 3PLManage returns in
compliance with company standards; to include second quality
returns being sent back to the DCsOversee inventory management to
ensure proper care of customer orders, inventory accuracy and
inventory adjustmentsImplement and monitor company home delivery
service standards; hold carriers accountable and take action to
resolve issues and/or replace with qualified carrierAnalyze and
review performance with 3PL monthly; identify opportunities and
drive timely resultsInterview and qualify carriers based on
furniture/delivery skills, service expectations and cost. - Approve
local billing for weekly charges and accessorial spending. -Analyze
current delivery coverage and identify areas for improvement,
including route coverage, driver performance, cube route reporting,
survey and returns reportingCommunicate 3PL performance, customer
service results and improvement plans to 3PL leadership, Field Home
Delivery Leadership, and Store senior leadership on a weekly
basisManage and execute the monthly budget/P&L and PM
expectations with weekly reporting on progress. -What you'll bring
to the table---Strong knowledge of Warehouse Management
SystemComputer skills, proficiency with Google applications, MS
Word & Excel -Strong time management, organizational, planning
skillsStrong interpersonal and relationship building skillsAbility
to work in a fast paced environmentAbility to work effectively with
individuals from diverse communities and culturesWe'd love to hear
from you if you have---Minimum 5 years experience in Home
DeliveryMinimum 3 years management experience in Distribution
Center or Home DeliveryAssociate's Degree in related field
preferred
Keywords: Crate & Barrel, East Brunswick , Final Mile Manager, Executive , Cranbury, New Jersey
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