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Receptionist Edgebrook Animal Hospital

Company: VCA Antech
Location: East Brunswick
Posted on: November 19, 2021

Job Description:

Job Description:

Edgebrook Animal Hospital Client Service Representative

We are seeking an experienced Client Service Representative to join our team.
At VCA Edgebrook Animal Hospital, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner's expectations.
We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets.

Why We Need You
As the face of VCA Edgebrook, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:
--- Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
--- Scheduling and confirming appointments.
--- Placing outbound calls for follow-ups and reaching out to prospective clients.
--- Presenting and explaining fees, including processing payments.
--- Recommending, selecting, and obtaining products and services, including prescriptions.
--- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
--- Managing medical records, charts, reports and correspondence.
--- Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.

At VCA we are committed to diversity, equity and inclusion and want to be a place where a diverse mix of talented people want to come, stay and do their best work.

Keywords: VCA Antech, East Brunswick , Receptionist Edgebrook Animal Hospital, Healthcare , East Brunswick, New Jersey

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