Summer Seasonal Consumer Reservations Specialist(Onsite)
Company: Penske Logistics
Location: Reading
Posted on: April 19, 2024
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Job Description:
Position Summary: Penske has an exciting summer seasonal
opportunity to work as a Consumer Reservations Specialist during
the months of May through August. In this role you will work with
our consumer customers calling from across the country and who are
looking for household truck rentals. You will listen to what the
customer wants to accomplish. Through careful questioning it will
lead to a clear recommendation. The Reservations Specialist will be
empathetic and knowledgeable, always sensing the customer's
confidence level resulting in a booked reservation or first call
resolution. This is a customer service and sales role, and Penske
is committed to providing callers legendary customer service.
Successful individuals for this role will have a positive attitude,
strong phone skills, and the ability to multi-task by typing notes
on a computer while conversing with customers. Key Requirements: •
This position is an onsite role at 2675 Morgantown Road, Reading,
PA 19607. Route 10, Green Hills. • Must be available 40 hours per
week, our operating hours are from 7:00 am to 12:00am Eastern time,
shifts are typically 8 hours per day as Full-time. • As part of
your regular schedule, you will need to work a Saturday or a
Sunday. If you prefer to work both, that is great! • In the
seasonal role, you are provided training as well as ongoing access
to coaches and supervisors. • Training classes are 4 weeks to
include facilitator led, e-learning and on the job. Must be able to
attend either the May 6th or May 28th start date. • This
opportunity will provide additional skills that will help you build
your resume. What Our Consumer Reservation Specialists Say About
This Job: • Penske is a great experience and can open many doors to
anyone entering the workforce, Penske is a great company to work
for. • You need to have the ability to adapt and be versatile with
each customer conversation. It's not just about renting trucks it's
about creating that relationship. • You must be good at numbers
while being quick and efficient. In this role you will multi-task
and need to remain composed in stressful situations • This is a
great company with great incentives for motivation plus monthly
commission. • You are supported by a manager, multiple supervisors
with a supportive team environment. You are not micromanaged. •
Your call approach can be your own and still be in line with Penske
goals. Major Responsibilities: • Take inbound calls and sell Penske
truck rental services to customers. • Handle high volume calls and
chats daily, logging customer information, rental quotes, and notes
in required systems. • Place follow-up calls on qualified leads. •
Collaborate with Penske field locations, district offices, and
management. • Meet call quality standards. • Resolve or escalate
customer service issues. • Meet performance metrics for call
quality standards and revenue goals. • Various duties as assigned
to support the efficient operation of the call center. • Other
projects or tasks as assigned by supervisor. Qualifications: • High
school diploma or equivalent required, and associate or bachelor's
Degree preferred. • Prior work experience with customer
interactions over the phone or in person highly preferred. • Strong
communication skills, verbally over the phone demonstrating
enthusiasm, great voice tone, and empathy. Bilingual Spanish verbal
and written communication is a plus. • Ability to type, listen and
think of an appropriate solution to your customer's needs all while
keeping up a lively verbal exchange. • Successfully follow a sales
strategy to overcome customer objections and maximize revenue. •
Basic math, logic, geography, and problem-solving skills as well as
the ability to follow specific instructions are also required. •
Regular, predictable, full attendance is an essential function of
the job. • Willingness to work the required schedule, work at the
specific location required, complete Penske employment application,
submit to a background investigation (to include past employment,
education, and criminal history) and drug screening are required.
Physical Requirements: • The physical and mental demands described
here are representative of those that must be met by an associate
to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. • The associate
will be required to: read; communicate verbally and/or in written
form; remember and analyze certain information; and remember and
understand certain instructions or guidelines. • While performing
the duties of this job, the associate may be required to stand,
walk, and sit. The associate is frequently required to use hands to
touch, handle, and feel, and to reach with hands and arms. The
associate must be able to occasionally lift and/or move up to
25lbs/12kg. • Specific vision abilities required by this job
include close vision, distance vision, peripheral vision, depth
perception and the ability to adjust focus. Penske is an Equal
Opportunity Employer. About Penske Truck Leasing Penske Truck
Leasing Co., L.P., headquartered in Reading, Pennsylvania, is a
partnership of Penske Corporation, Penske Automotive Group and
Mitsui & Co., Ltd. A leading global transportation services
provider, Penske operates a premier fleet of vehicles and serves
its customers from locations in North America, South America,
Europe, Australia, and Asia. Penske's product lines include
full-service truck leasing, contract maintenance, commercial and
consumer truck rentals, used truck sales, transportation and
warehousing management and supply chain management solutions. Visit
www.GoPenske.com to learn more. Keywords: Customer Service Jobs,
CSR, Live Chat Agent, Customer Care Representative, Call Center
Agent, Customer Service Agent, Customer Care Specialist, Inbound
Sales Representative, Bilingual Call Center Representative,
Telemarketer, Customer Care Advisor, Business Development
Representative, Seasonal Job Job Family: Customer Experience
Address: 100 Gundy Drive Primary Location: US-PA-Reading Employer:
Penske Truck Leasing Co., L.P. Req ID: 2400820 Date posted:
04/16/2024
Keywords: Penske Logistics, East Brunswick , Summer Seasonal Consumer Reservations Specialist(Onsite), Hospitality & Tourism , Reading, New Jersey
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