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MSP Staffing Program Coordinator

Company: Staffing the Universe
Location: East Brunswick
Posted on: March 15, 2020

Job Description:

We are seeking an MSP Staffing Program Coordinator to join our dynamic company. You will provide day-to-day support to your assigned Client, Staffing Partners, as well as the Contingent Worker population as part of the MSP/VMS Program team. This position requires frequent problem solving to find positive, out-of-the-box solutions. This applicant seeks out opportunities to assist the Client with a variety of VMS/MSP solutions. The applicant must have excellent verbal and written customer service skills. Every aspect of this position is client facing, and as a result, requires high emotional IQ. In addition, the applicant should be able to work effectively under pressure while remaining calm. Key Responsibilities:

  • Program Management - ensure successful delivery of the ongoing program requirements including day to day operations and maintaining SLA / KPI requirements
  • Act as an extension of the organization within client facility- promoting exceptional customer service for both our client and workers on engagement
  • Assist in the day-to-day delivery of services to the Client with a primary focus on effectively managing Client's specific needs relating to the VMS/MSP Program
  • Assist in the management of, and communication with contingent workers on engagement at client facility
  • Help educate and train client hiring managers on full capabilities of MSP Program and VMS tool used for all contingent workforce interactions and onboardings
  • Act as subject matter expert on systems to be able to provide exceptional support and troubleshooting
  • Assist in onboarding processes for all contingent workers:
    • Assist where needed in system set-up/onboarding
    • Work with hiring managers to fully understand policies when interacting with all contingent workforce within the MSP
    • Deliver both requested and scheduled reporting needs to client
    • Develop, maintain, and advance relationship with client contacts across the organization
    • Perform other job-related projects/duties as assigned Qualifications & Skills:
      • MSP/VMS or Staffing Industry background REQUIRED
      • 3+ years working in a professional environment
      • Experience with Vendor Management System tools
      • Exceptional communication skills with both clients and contingent workforce
      • Ability to work in a high touch, constant client facing environment
      • The ability to multitask within multiple software systems
      • Self-motivated individual who can identify and resolve situations with limited guidance
      • Established level of professionalism to maintain the integrity of confidential information included in hiring processes and other human resources-related issues or projects
      • Ability to work well and excel in a team environment
      • Flexibility to shift priorities as needed to service client
      • Demonstrated integrity, dependability, diplomacy and resourcefulness with a strong work ethic
      • Computer skills include proficiency
      • The ability to effectively interact with individuals of diverse backgrounds and different levels of experience

Keywords: Staffing the Universe, East Brunswick , MSP Staffing Program Coordinator, Human Resources , East Brunswick, New Jersey

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