ServiceNow CMDB Developer

Company: Tanisha Systems
Location: East Brunswick
Posted on: March 13, 2023

Job Description:

Role :- ServiceNow CMDB Developer

Location: Remote

Type :- FTE





JD:

The ServiceNow CMDB Developer will be responsible for ServiceNow discovery and mapping as well as working with Configuration Items (CI) data owners to ensure quality of the data meets metric standards. This includes doing audits to ensure data is correct and accurate and also having a good understanding of whats behind each request. This team wants to be sure the requests from data owners can be done and should be done in the manner requested.



Responsibilities:

Hands on Expertise with Integrations

Hands on Expertise with Discovery

Represent a specific technical domain in the IT organization

Ensure the CI data is properly maintained and is available when and where its needed

Develop, document, and implement CI data governance processes and procedures for effectively managing CI data

Ensure that the CMDB effectively supports other ITSM processes such as Incident, Change, and Asset Mgt.

Develop and monitor CI data health reports / dashboards and resolve any issues

Ensure the quality of the CMDB data is maintained and that target metrics are established and met, resolving issues in a timely manner

Proactively identify CI classes, attributes, and relationship types that are required

Proactively identify and resolve CI data, metric, process, or functionality gaps in the CMDB

Ensure the CIs are created or updated using only approved processes and procedures

Develop, document, and implement CI data audits and address any issues that arise

Evaluate enhancement requests and identify appropriate solutions

Validate CMDB functionality as part of ServiceNow platform upgrades and deployments



Qualifications:

3 years ServiceNow experience with a focus on IT Service Management (ITSM)

3 years experience with the ServiceNow CMDB and how it supports other ITSM processes such as Incident, Change, and Asset Mgt.

Experience defining, documenting, and implementing CMDB governance processes and procedures and ensuring that the processes are followed

Experience defining, documenting, and implementing CI Data audits

Experience managing CI data in a ServiceNow CMDB

Experience creating CI Data Health reports, identifying, and resolving CI data gaps to maintain CI data integrity

Certified ServiceNow Admin (CSA)











Regards





Nirdosh Singh

Account Manager

Tanisha Systems Inc

Desk: 212-729-6543 Ext 399 (EST)

Email:

Web:

Address: 99 Wood Ave South Suite # 308,Iselin, NJ 08830





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Keywords: Tanisha Systems, East Brunswick , ServiceNow CMDB Developer, IT / Software / Systems , East Brunswick, New Jersey