Client-Facing Engineer
Company: Encord
Location: New York City
Posted on: April 1, 2026
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Job Description:
About us Encord is the universal data layer for AI that helps
300 AI teams train and run models on the right data. Our platform
indexes, curates, annotates, and evaluates data across the full AI
lifecycle, from development through production. Trusted by Woven by
Toyota, AXA, UiPath, Zipline, and more. We're an ambitious team of
100 working at the frontier of AI and have raised $60M in Series C
funding from Wellington Management, CRV, Next47 and Y Combinator.
The Role This is a unique opportunity for an ambitious,
multi-talented individual to help build our Client Engineering
function and have a massive impact on a high growth business. As a
Client-facing Engineer, you will be working with our customers on
building world-leading AI applications across a broad set of
verticals including retail, insurance, and healthcare. You will
also work closely alongside the wider Customer Success and
Engineering teams as well as the co-founders to shape Encord's
direction and help us manage our rapidly expanding customer base.
The ideal candidate is a superstar who is willing to work hard,
roll up their sleeves and take responsibility for managing
innovative companies adopting computer vision technologies. What
you'll do Be accountable for Encord's Client-facing function,
working across a wide range of innovative verticals Establish open
lines of communication both externally with customers and
internally with Encord teams to manage customer queries through to
resolution Suggest and prototype technical solutions to customers
who are using advanced features like the Python SDK or Encord
Active Understand and interact with some of our backend systems to
investigate and resolve incoming customer support queries before
escalating to engineering Collaborate with internal stakeholders in
engineering and product to triage, investigate and remediate
queries; feed into product roadmap by raising themes across
customer usage and possible areas to improve the product Build
strong relationships with customers to resolve queries and manage
expectations, including with technical users and C-Level executives
at target organisations Monitor query response and resolution times
to establish best practices and iterate on our Customer Support
processes Who we're looking for Experience working with both
high-touch and low-touch accounts Previous support experience is
desirable Strong customer empathy — our customers are working on
important, urgent, and interesting problems Demonstrated experience
with SQL and scripting languages such as Python or Ruby Ability to
understand customer queries and communicate problems and solutions
to the internal team and back to customers at the appropriate level
of detail and complexity A love of technology and the ability to
talk about it confidently A growth mindset and willingness to
contribute to the development of the client-facing team Ability to
thrive in a fast-paced, team-oriented environment Experience
requirements 2–4 years of experience in a technical, client-facing
role such as Technical Support Engineering, Client Engineering,
Solutions Engineering, or Technical Account Management in a B2B
SaaS environment Proficiency in Python and SQL, with the ability to
write and debug scripts, query databases, and prototype lightweight
technical solutions independently Experience investigating and
resolving technical issues by interfacing with backend systems,
logs, or APIs — comfortable going deep before escalating to
engineering Proven ability to manage a mixed portfolio of
high-touch and low-touch accounts, adapting communication style and
depth of engagement accordingly Strong written and verbal
communication skills, with the ability to translate complex
technical issues into clear, actionable responses for both
technical users and non-technical executives Experience
collaborating cross-functionally with Engineering and Product teams
to triage issues, document bugs, and surface customer-driven
product insights Familiarity with ticketing or support tooling
(e.g. Zendesk, Intercom, Linear, or similar) Bonus: Exposure to
computer vision, ML workflows, or AI infrastructure products;
experience with REST APIs or SDKs; prior experience in an
early-stage or high-growth start-up Why Encord Competitive salary,
commission, and meaningful equity in a high-growth start-up Clear,
accelerated growth opportunities as the company scales rapidly
Strong in-person culture: 3–5 days/week Flexible PTO to fully
recharge 18 paid vacation days in the U.S. plus federal holidays
Annual learning & development budget Comprehensive health, dental,
and vision coverage Frequent travel opportunities across the U.S.,
London, and Europe Bi-annual company offsites, twice-weekly team
lunches, and monthly socials
Keywords: Encord, East Brunswick , Client-Facing Engineer, IT / Software / Systems , New York City, New Jersey
