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CUSTOMER ORDER PROCESSING SUPERVISOR

Company: LVMH Mo--t Hennessy - Louis Vuitton
Location: East Brunswick
Posted on: April 10, 2021

Job Description:

LVMH's Perfumes & Cosmetics activities benefit from exceptional dynamism that relies on both the longevity and development of key lines, and on the boldness of new creations. All are driven by the same values: a quest for excellence, creativity, innovation and perfect mastery of their image. The brands cultivate what makes them unique and is guaranteed to make them stand out in a highly competitive global market. The success of the Perfumes & Cosmetics division depends on finding the right balance between major historic Houses such as Parfums Christian Dior, Parfums Givenchy, Acqua di Parma, Guerlain, and newer brands with strong potential like Kenzo Parfums, Fresh, and Make Up For Ever. LVMH Perfumes & Cosmetics invites you today to join its North America teams. LVMH Perfumes & Cosmetics is part of the LVMH Group. Job Description POSITION OVERVIEW The Customer Order Processing Supervisor will be responsible for supervising order processing operations for fresh. As a member of LVMH Perfumes & Cosmetics, the Customer Order Processing Supervisor will manage retailers' and customers' orders in order to provide a seamless order process and client experience, whether with a retail partner or customer. As a key cross-functional partner to the fresh North America teams such as Sales Development, the Customer Order Processing Supervisor is a clear and effective communicator with exceptional problem solving and analytical skills. PRINCIPAL DUTIES AND RESPONSIBILITIES

  • Ensure proper flow of orders between systems (Sync : EDI, AX ERP, Scale WMS)
  • Communicate order fall out by SKU on a monthly basis
  • Manage priority shipping log and priority meeting with distribution center
  • Monitor "close to cancel" orders, adjust cancel dates as needed
  • Coordinate payment settlement with Account Receivable teams as needed
  • Fill CS scorecard (OTIF) & report on gaps
  • Ensure clear visibility to brand sales admin and distribution center
  • Ensure communication to brands regarding their orders in case of delay, short window
  • Process claims requests and follow up actions What you will learn and achieve in the first 6 months:
    • Comprehensive knowledge of systems and data tools utilized by Fresh
    • Fluency in Fresh reporting and tracking
    • Collaborate effectively with internal partners including Operations, Demand Planning, Customer Service to drive the business forward What you will achieve in 12 months:
      • Align and own strategic initiatives/improvements
      • Track and manage KPIs related to brand growth strategy
      • Develop, implement, drive, and monitor progress of compliance, procedure, and processes SUPERVISION RECEIVED Reports to the Customer Management Supervisor SUPERVISION EXERCISED 1 Customer Order Processing Representative Qualifications QUALIFICATIONS & SKILLS REQUIRED
        • Minimum three years of customer order management experience
        • EDI Experience required
        • Experience in direct to retail environment
        • Very strong analytical skills
        • Well-organized and able to multi-task effectively
        • Ease with large databases and numbers
        • Advanced Excel & office suite skills
        • Willingness to find core problems
        • Experience with inventory management
        • Excellent communication skills for coordination with all departments and France
        • Working knowledge of Microsoft AX and Scale WMS or ability to learn it quickly Additional Information All of your information will be kept confidential according to EEO guidelines.

Keywords: LVMH Mo--t Hennessy - Louis Vuitton, East Brunswick , CUSTOMER ORDER PROCESSING SUPERVISOR, Other , East Brunswick, New Jersey

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