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IT Desk Support Specialist

Company: Englert Leafguard
Location: East Brunswick
Posted on: November 12, 2021

Job Description:

IT Support Specialist - ELM Home & Building Solutions are currently seeking a qualified candidate to fill the role of Full-Time IT Support Specialist. The IT Support Specialist will be an advocate of the IT department for the user community that can diagnose and remediate computer hardware, software, and networking problems. This position is a shared service and will support the Englert, LeafGuard and MetalMan companies with a focus on Englert and its respective technology.

The IT Support Specialist will:

Function with autonomy, urgency, and professionalism within the guidelines established by the organization.
This individual must be highly self-motivated and customer-centric; possesses good oral and written communication skills; organizational and time management skills with the ability to multi-task and be an advocate for all the policies and protocols of the organization.
Provide support to end users for Mac, Windows, IOS and Android, including application, system, device, access, and hardware issues.
Identify, research, and resolve basic technical problems. Ensure problem resolution information is documented in a ticketing system.
Support users at multiple sites via a ticketing system, phone, email or in person.
Document, track, and monitor incidents using applicable systems and tools.
Triage and prioritize incidents accordingly.
Coordinate with other teams, departments, or vendors to resolve problems.
Handle user on-boarding and off-boarding, including account creations and deactivations, commissioning and decommissioning of equipment
Provide support to end users on hardware and software applications such as Office 365, OneDrive, OneNote, Microsoft Teams, audio/video conferencing.
Responsible for the installation, configuration, and usability of all MACs, PCs, iPads, iPhones, Kiosks, Industrial Scanners, VOIP Phones, peripheral equipment, and software.
Occasional travel may be required.
Occasional weekend, after-hours/ on-call shifts will be required.
Create and validate documentation for new or existing processes.

Desirable Qualifications:

Experience with MDM/EMM solutions such as SOTI, JAMF/Casper, Intune, etc.
Experience with Apple: iOS, iPadOS, MacOS, and Apple Business/School Manager
Experience with Microsoft: Windows 10, Office 365, Azure, and Active Directory.
Experience with Imaging and mass deployments
Experience with Android: Industrial Handheld Scanners
Experience with basic network troubleshooting and managed printing
Experience in the IT field for a minimum of 2 years.
Relevant Education: Associates Degree, Technical Degree, Certification training (CompTIA A+, Network+, etc.) or equivalent.

ELM Home Building Solutions and its subsidiaries and affiliates, including Englert Inc., LeafGuard Holdings, and MetalMan provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Keywords: Englert Leafguard, East Brunswick , IT Desk Support Specialist, Other , East Brunswick, New Jersey

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