At Your Service Center Associate, Brunswick Square - Part Time
Company: Macy's, Inc.
Location: East Brunswick
Posted on: May 14, 2022
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Job Description:
About:
Macy's is proudly America's Department Store. There's a reason
we've been around for 160 years. Customers come to us for fashion,
value and celebration. Macy's is also known for giving back to our
communities.
The magic of Macy's ultimately comes alive in our stores, and our
store colleagues are the ones making it happen. They provide
outstanding customer service, create a memorable shopping
experience, and drive sales results. A store position at Macy's
(seasonal, part-time, or full-time) is the perfect way to explore
the world of retail. Some of Macy's top executives started their
careers as part-time retail sales associates. Our store positions
are ideal for forming relationships, building teams, and developing
leadership skills to grow your career at Macy's. Macy's stores are
ideal for building capability in creating partnerships, building
teams, and developing the leaders of tomorrow. Macy's is the
"Academy" for retail careers.
A store colleague position (whether it's a seasonal job, part-time
retail job, or a full-time career) is the perfect way to launch a
career in the world of retail. Many of Macy's top executives
started their careers in part-time retail sales roles, or as recent
college graduates into our development programs in the various
functions at Macy's.
Job Overview:
The At Your Service Center Associate is responsible for providing a
great customer experience during all At Your Service activities
including Buy Online Pickup in Store transactions, ringing and
processing return merchandise, handling non-congruent items and
performing other assigned duties in accordance with procedures and
standards.
Macy's uses a scheduling plan that allows our associates to
participate in the creation of their work schedules by managing
availability and identifying preferences. Additionally, during key
events and peak selling times, Macy's may offer additional shifts
to our associates, which they may pick up using the self-scheduling
tool. Details on Macy's schedule options are available during the
interview process.
Essential Functions:
* Proactive in assisting customers who are using devices to shop
and compare, whether Macy's devices or their own.
* Assist customers in all aspects of total store fulfillment and
have the ability to satisfy the needs of our digital and physical
customers by making appropriate partnerships when necessary.
* Provide an exceptional customer experience by ensuring the
customer is always the # 1 priority.
* Acknowledge Customers in a friendly and helpful manner upon
Customer's entry into the area.
* Be knowledgeable of POS/MPOS procedures and proficient in all
transactions including BOPS Pickup
* Customer Returns, Non-Congruent Chits, Search and Send, My Client
and More@ Macy's tablet app.
* Proactive in assisting customers who are using devices to shop
and compare, whether Macy's devices or their own.
* Meet our BOPS/Service Level Agreement (SLA) by ensuring the BOPS
collection area is organized and the Customer pick up experience is
friction-free.
* Demonstrate knowledge of store products and services to drive
sales and minimize returns.
* Sell gift cards and work to resolve customers' Macy's card
issues, as needed.
* Follow store's audit policies and procedures.
* Adhere to Asset Protection and inventory control and compliance
procedures and follow shortage programs and procedures.
Qualifications and Competencies:
* High School Diploma or equivalent required
* 1-2 years related experience
* Strong interpersonal skills with proven ability to communicate
and share information with diverse groups of customers and
peers.
* Resourceful and able to adapt quickly to changing priorities
* Resourceful self-starter, works well independently as well as
part of a team, and able to adapt quickly to changing
priorities
* Ability to work a flexible schedule with retail hours, including
day, evening, weekends, and/or holidays
Physical Requirements:
* Position requires prolonged periods of standing/walking around
store or department
* May involve reaching, crouching, kneeling, stooping and color
vision
* Frequent use of computers and other technology, necessary to
perform job functions, including handheld equipment, cash register
and ability to process register transactions
* Frequently lift/move up to 25lbs
Candidates in Colorado: Click here for Pay Range and here to learn
about Benefits.
Candidates in Connecticut: Click here for Pay Range
Candidates in Nevada: Click here for Pay Range
STORES00
Keywords: Macy's, Inc., East Brunswick , At Your Service Center Associate, Brunswick Square - Part Time, Other , East Brunswick, New Jersey
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