Call Center Supervisor
Company: Slice Merchant Services
Posted on: September 13, 2023
Slice Merchant Services is seeking a friendly, energetic, and
reliable leader to head the Technical Support Department.
Excellent opportunity to join a leading, national credit card
processing company that has over a decade of industry experience.
Slice Merchant Services offers innovative payment processing
solutions to merchants. Slice delivers a consultative approach on
the best platforms and equipment most suitable for each
* Hires and trains the Tech department staff.
* Organizes and oversees the schedules of Tech department
* Provides constructive and timely performance evaluations.
* Handles discipline and termination of employees in accordance
with company policy.
* Oversees a large team of tech support agents.
* Ensure and facilitates the installation and maintenance of POS
systems, hardware, and software by the tech support team.
* Identifies and recommends upgrades and changes to hardware and
software, maintaining efficient and effective operations in the
* Facilitates and oversees the technical support and helpdesk
roles, ensuring effective and helpful support is provided to end
* Maintains knowledge of trends and developments in information
technology, alerting senior staff of the effects widespread
software and hardware revisions, changes, and discontinuation will
have on the organization's systems and operations.
* Ensures POS-related projects and tasks are completed within
specifications, and on time.
* Excellent interpersonal and customer service skills.
* Excellent organizational skills and attention to detail.
* Strong analytical and problem-solving skills.
* Strong supervisory and leadership skills.
* Thorough understanding of technology, software, and hardware.
* Proficient with Microsoft Office Suite or related software.
* Proficient with or able to quickly learn the software and
applications used in the organization and the industry.
* Credit card processing equipment & POS systems
* Tech Support
* Merchant Services Industry
*Education and Experience:*
* Bachelor's degree in Computer Science or related field
* At least five years of related experience with at least two years
in a supervisory role preferred.
Job Type: Full-time
Pay: $60,000.00 - $80,000.00 per year
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
* 5 years
* 8 hour shift
Weekly day range:
* Monday to Friday
Work Location: On the road
Keywords: Slice Merchant Services, East Brunswick , Call Center Supervisor, Other , Holmdel, New Jersey
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