IBM / iSeries Systems Engineer

Company: WEIDENHAMMER SYSTEMS CORPORATION
Location: Reading
Posted on: June 1, 2025

Job Description:

Description:JOB DESCRIPTIONThe IBM iSeries Systems Engineer is primarily responsible for installation/configuration, operation and support of IBM systems hardware and software related infrastructure. The engineer will be focused on improving the stability and performance of systems, maintaining, and improving the security posture of environments, continuous monitoring of system health, and troubleshooting issues that arise. As part of the position, the engineer will record information relayed from the customer and the troubleshooting steps performed along with their corresponding results accurately in the case management system. In addition, the Engineer will manage a personal queue of open tickets and continually follow up to ensure timely incident resolution and customer satisfaction. The engineer will also proactively identify and take steps to resolve or eliminate recurring incident types and participate in process improvement and knowledge documentation activity to positively impact customer satisfaction, increase operating effectiveness, and improve efficiency.Summary/ObjectiveDeployment and implementation of best practices on the IBMi system platformSuccessful project completions, maintain peak operating performance of IBMi/iSeries environments, its related equipment, and core applicationsIBMi/iSeries Hardware and Software upgrades (including Operating System upgrades)IBMi/iSeries Performance Monitoring and Tuning, and update of scriptsAdvanced troubleshooting and repair skills of IBMi and IBM Power systems hardwareSupport of end users and system submitted jobs including printer supportSupport of Client Access and IBM Access Client Solutions desktop applicationsPowerVM and Virtualization of Power systemsApplication of PTFs, CUMs, system saves, and IPL managementSupport of system backups using IBMi, Carbonite and other tape functionsMaintain system High Availability/DR readiness using iTerHAManage vendor relationships for IBMi solutions and participate in the evaluation and implementation of third-party system applicationsExperience in a datacenter environmentGather requirements, design, and deploy server-based solutions to meet business needs.Configure partitions and systems using the Hardware Management Console (HMC)Assist in regulatory audit (PCI, HIPAA, etc.) remediationRespond to incoming call and e-mail queues promptly and document incidents accurately and simultaneously into the case management system.Monitor tickets generated by Network Management Systems for critical network problems; perform first-level troubleshooting to diagnose issues and escalate to the appropriate provider.Monitor and enforce system security guidelines for all clients. Create user accounts and access rights for clients when applicable.Provide exceptional customer service to all clients.Utilize all existing knowledge bases to research, resolve, and respond to incidents and requests received via phone and e-mail in a timely manner, in accordance with incident management standards.Provide accurate troubleshooting and creative solutions to user problems of basic to moderately complex nature to ensure customer productivity.Manage the incident resolution process for all open incidents by following up with assigned support personnel and/or the affected user to ensure timely incident resolution and customer satisfaction.Assist to develop internal documentation and procedures related to specific customer environments.Participate in after-hours (24--7) support on-call rotation, which will include calls on various technology platforms (including, but not limited to, Microsoft OS and basic network support)Participate in duties as assigned such as application support, patch management, client support activities, etc.Solution design and architecture across the data center requirementsProvide consultation services for clients looking to build/create organizations application structureAssist the sales organization from time to time to create work statements and estimates of hoursRequirements:CompetenciesMust demonstrate subject matter expertise in areas of concentration: IBM iSeries server requirements, iSeries (power platforms) operating systems, and related support platforms/applications Strong understanding of IP networking (multiple layer types) and OSI model Skilled network and systems analytic skills - good troubleshooting skills Develop comprehensive documentation of implemented products and solutions Customer results and outcomes drivenGood interpersonal relationship skills Demonstrate an ability to mentor aspiring engineers Results oriented - demonstrate desire to achieve or surpass standards of excellence Multi-tasker Passionate about the quality and timely delivery of services Learner, challenges self to be subject matter expertOrganized and detail oriented, yet flexible and agile Excellent communications skills; written and oral Problem solving skills Required Technical Experience/SkillsOS/400 V5, V6, V7 support HTTP Administration (default and Apache)Understanding of basic network protocols such as TCP/IP, DNS, SSH, HTTP, FTP.Customer focused Understanding of IT processes and procedures conceptsExcellent troubleshooting capabilities Strong analytical and problem-solving ability to effectively prioritize and execute tasksGood written, oral and interpersonal communication skillsAbility to work within an on-call rotation as well as nights and weekendsHighly self-motivated and directed with keen attention to detailsAbility to work both independently and in a collaborative team environmentAbility to grow and learn new technologies Required Education and Experience-- BS in Computer Science, Engineering or related discipline with an IT focus is preferred-- 5+ years of experience in a similar role requiredBenefits401(k), Vacation, Sick, Medical, Dental, Vision, Life, LTD, STD, Accident, Critical Illness, Pet Insurance, Parental Leave, EAPPIcf4dddb9909e-25660-37757675

Keywords: WEIDENHAMMER SYSTEMS CORPORATION, East Brunswick , IBM / iSeries Systems Engineer, Other , Reading, New Jersey