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Tech Lead - Genesys Digital (EServices) Routing Development

Company: Reinciar Technologies
Location: East Brunswick
Posted on: May 18, 2019

Job Description:

Tech Lead - Genesys Digital (EServices) Routing Development Exp 7-10 yrs Connecticut New Jersey Long Term Contract Job Description Person with experience to gather requirement from Business. Create Design document as per business requirement and share with Development team. Own the delivery of the development work done by the offshore team. Coordinate with the business, testing team and developers. Understand Voice (Inbound and Outbound) and Digital Genesys products. Participate in business and IT team meetings. Knowledge and working experience of incident management, problem management, change management, etc. Technical expertise Experience in ORS based composer development with Rules Engine. Understanding of SIP Platform with Voice Mail integration. Genesys Email, Chat, SMS, Social Media, GMS, GMS API customization, Composer, SIP Platform, URS, Digital Inbound Routing (ORS, GRAT Rules Engine), Co-Browse, IWD, Linux, etc. Database MS SQL Server Knowledge of other Genesys and non-Genesys tools, applications and devices Splunk, LogVisualizer, Tivoli, SIPSpan, Anthem, HPView, DynaTrace, F5, etc.

Keywords: Reinciar Technologies, East Brunswick , Tech Lead - Genesys Digital (EServices) Routing Development, Other , East Brunswick, New Jersey

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