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Product Program Specialist

Company: Girl Scouts of Central & Southern NJ, Inc.
Location: East Brunswick
Posted on: November 13, 2019

Job Description:

JOB DESCRIPTION POSITION TITLE: Specialist, Product Program LOCATION: East Brunswick Service Center MISSION : Accepts and implements the Girl Scout Mission to build girls of courage, confidence and character who make the world a better place. Agrees to pledge and uphold the Girl Scout Promise and Law. CUSTOMER IMPACT STATEMENT : The Product Program Specialist is responsible for contact management, record keeping, and support of key stakeholders within the council product programs. The Product Program Specialist reports to the Product Program Manager. PRIMARY ACCOUNTABILITIES (may include, but not limited to): Accountability Responsibilities/Objectives Data Maintenance 1. Create and maintain complete, accurate, and up-to-date product program volunteer rosters for each program. 2. Maintain database of product program vendors (trophies, rewards, etc.) 3. Maintain listing of delivery sites and agent contacts. 4. Collaborate with service units to identify and fill product program volunteer vacancies. 5. Provide volunteer lists and membership data to program vendors. Recordkeeping 1. Maintain training records for all product program volunteers. 2. Inventory service unit supplies for product programs. 3. Retain copies of confirmed schedule of nut/candy and cookie deliveries. 4. Maintain late fall product program orders by following the late order process. 5. Manage late cookie rewards orders. 6. Monitor vendor software and run reports as required. Volunteer Support 1. Provide customer support to key stakeholders. 2. Assist in the planning and delivery of all product program trainings. 3. Prepare all training kits, create training presentations and materials and order volunteer thank-you gifts. 4. Attend Service Unit Manager meetings and Service Unit Leader meetings as needed. 5. Update and monitor the GSCSNJ Team Apps for both product programs. 6. Assist in the coordination and implementation of initial cookie order deliveries. 7. Provide guidance and conflict resolution assistance to service units as needed. 8. Train Service Unit level and Troop level volunteers for both product programs as needed. Auditing 1. Audit end of program paperwork; compare paperwork submitted to vendor database. 2. E-file delinquency paperwork and supporting documentation apart from service unit paperwork. 3. Audit on-line orders transacted through credit card processing from our vendor databases if needed. Order Reconciliation 1. Coordinate girl rewards by making sure all girl apparel sizes are entered before the order deadline. 2. Create master list of recognition shortages, communicate shortages and late orders to vendors. Facilitate the delivery of all shortages to volunteers. 3. Coordinate the delivery of non-vendor rewards (events, electronics, trophies, certificates, etc.) 4. Schedule top-seller prize event, if applicable. Cookie Booth Coordination 1. Secure Council sponsored cookie booths. 2. Secure permits and certificate of insurance as needed. 3. Assign service units to available council cookie booths. 4. Upload data to vendor software systems. 5. Support SU Cookie Booth Coordinators with managing the cookie booths in their area. Other Duties: Performs other duties as assigned. QUALIFICATIONS: Education: A Bachelor's degree preferred; or equivalent work experience. Experience : Minimum of 3 years' experience in volunteer management, program, training or customer service. Skills : - Strong communication skill with expertise handling conflict. - Demonstrated ability to work independently; manage multiple priorities; creatively solve problems, and foster a pluralistic environment. Physical Qualifications: Frequent mobility and/or sitting required for extended periods. Some bending and stooping required. Occasional lifting up to 30 pounds of paper, products or equipment. Manual dexterity to operate computer keyboard, calculator copier machine, etc. Ability to read numbers, reports and computer terminals. Hearing within normal range for telephone use. Mental Qualifications: Must be able to react favorably in all work situations. Must be mentally adaptable and flexible in dealing with a variety of people. Is frequently called upon to handle difficult situations. Able to analyze many variables and chose the most effective course of action for the council at any given point in time. Handle novel and diverse work problems on a daily basis. Emotional stability and personal maturity are important attributes in this position. Other : Occasional evening and weekend work is required. The job requires driving 10% of the time. Ability to work flexible schedule and provide own transportation for travel within the council jurisdiction.

Keywords: Girl Scouts of Central & Southern NJ, Inc., East Brunswick , Product Program Specialist, Other , East Brunswick, New Jersey

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