Sales Pro
Company: Advance Auto Parts
Location: East Brunswick
Posted on: April 8, 2021
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Job Description:
376 State Route 18, East Brunswick, NJ 08816 Job Description We
are an Equal Opportunity Employer and do not discriminate against
any employee or applicant for employment because of race, color,
sex, age national origin, religion, sexual orientation, gender
identity, status as a veteran and basis of disability or any other
federal, state or local protected class.
Advanced level DIY sales position with expert knowledge of DIY
business. The role has expert knowledge of store operations,
advanced automotive system knowledge and parts knowledge. This role
is responsible for providing advanced automotive problem resolution
including identification, trouble shooting and project assistance
for DIY customers. The role has the ability to source from numerous
places including special order, FDO, second source, etc. The role
has in-depth knowledge of the store inventory and maintenance
processes. Fleet safety is preferred.
Primary Responsibilities
--- Best in class customer service and DIY issue resolution
--- Provide GAS3 selling experience for all DIY customers including
walk-in, on-line orders and phone
--- Achieve personal / store sales goals and service objectives
--- Manage DIY services including testing, battery installation,
wiper installs, etc.
--- Ensure high standards of customer service and store appearance
standards
--- Key holder responsibilities (task assignment and completion,
safety, open/close duties)
Secondary Responsibilities
--- Assist in store inventory processes including POGs, truck put
away, shoot outs, cycle counts, back stock, etc.
--- Back Up to Professional services
--- Store Cleanliness including floors, bathrooms, facing, dusting,
parking lot
Success Factors
--- Advanced selling skills (GAS3) for DIY
--- Friendly communication
--- Ability to locate and stock parts
--- Safety knowledge and skills
--- Operating inventory systems and store equipment
--- Parts and automotive system knowledge skills
--- Operating POS and Parts lookup systems
--- Expert at testing and diagnostic equipment for DIY services
--- ASE P2 certified or ASE ready equivalent
--- Advanced solution, project and product quality recommendation
ability
--- Advanced parts lookup and sourcing
Essential Job Skills Necessary for Success as a Retail Parts
Pro
--- Working knowledge of automotive systems, and diagnostic ability
to include: internal engine, suspension, brakes, electronic,
exhaust, etc.
--- Speak and write English (Spanish a plus); communicate
effectively and build strong relationships with customers, peers
and management
--- Ability to read and interpret documents such as safety rules,
operating and maintenance instructions, parts catalogs, and
procedure manuals; ability to write simple correspondence
--- Understand and execute instructions furnished in written, oral,
or diagram form
--- Successfully complete the Parts Knowledge Assessment
--- Use basic math accurately: add, subtract, multiply, and divide
in all units of measure, using whole numbers, common fractions, and
decimals
--- Use Microsoft software effectively (Word, Excel required)
--- Strong organizational skills
--- Ability to work an assortment of days, evenings, weekends and
holidays as needed
Prior Experience that Sets a Retail Parts Pro up for Success
--- 3-5 years of prior automotive parts experience
--- Proven sales ability with past experience in fulfillment of
customer transactions
Education
--- High school diploma or general education degree (GED)
Certificates, Licenses, Registrations
--- ASE certification preferred, but not required
Physical Demands
The physical demands and work environment described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job, with or
without reasonable accommodation. While performing the duties of
this job, the employee will predominantly be walking or standing.
The employee is required to be able to talk and hear, and use hands
and fingers to handle or feel; reach with hands and arms; climb or
balance; and stoop, kneel, crouch, or crawl. The employee must
frequently lift and/or move up to 50 pounds and occasionally lift
and/or move up to 100 pounds. Specific vision abilities required by
this job include close vision, distance vision, color vision, depth
perception, and ability to adjust focus.
Work Environment
The work environment characteristics described here are
representative of those an employee encounters while performing the
essential functions of this job, with or without reasonable
accommodation. While performing the duties of this job, the
employee is usually working inside; however, they will occasionally
be outside and exposed to various weather conditions while
performing such tasks as installing batteries and wiper blades. The
employee is also occasionally exposed to moving mechanical parts;
high, precarious places; toxic or caustic chemicals; risk of
electrical shock; explosives; and vibration. The noise level in the
work environment is usually moderate.
We are an Equal Opportunity Employer and do not discriminate
against any employee or applicant for employment because of race,
color, sex, age national origin, religion, sexual orientation,
gender identity, status as a veteran and basis of disability or any
other federal, state or local protected class. Posted 2 Days Ago
R-0154473 About Us At Advance Auto Parts we have a passion for YES.
Each day we are motivated by a passion to help our Customers. We
have a commitment to advance the lives of our fellow Team Members,
Customers, and the Communities where we live and work. When you
join our team, you become one of more than 70,000 knowledgeable and
experienced Team Members who take pride in providing outstanding
customer service to our customers, communities and each other every
day. With over 5,100 stores in the United States, Canada, Puerto
Rico and Virgin Islands, we are a leading automotive aftermarket
parts provider. With opportunities ranging from our front lines in
our Stores to our Distribution Centers to our Corporate Support
Center and our rapidly growing Professional Business, we have the
career for you.
Keywords: Advance Auto Parts, East Brunswick , Sales Pro, Sales , East Brunswick, New Jersey
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