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Customer Service Representative

Company: Elkem
Location: East Brunswick
Posted on: April 28, 2021

Job Description:

This position will maintain relationships with assigned customers and sales team members in North America and Mexico. They will receive and process customer orders, inquiries and/or complaints in a timely manner. This position will use product knowledge, product availability, sales territories and individual customer information to provide a key communication link to the customer so that they can service their accounts and requests. Customer Service works closely with the Sales team to execute customer strategies and ensure the optimal customer experience. Job Requirements:

Must have a high school diploma or greater with a minimum of 5-7 years Customer Service experience in a manufacturing environment Organized and solution oriented; able to work cross functionally and deliver an excellent customer experience Attention to detail and accuracy required Ability to handle multiple tasks effectively and work well in a busy environment.-- Customer centric in focus and strong relationship building skills Excellent written and verbal communication skills Import/Export Operations experience would be a plus Proficient in Microsoft Office applications; SAP experience preferred Ability to travel on occasion to customer or plant locations (less than 10%) Bilingual in English and Spanish required Elkem will conduct a post-offer background check to confirm the information provided by candidates during the recruitment process. Additionally, a post-offer physical, including a substance screening, is required. Relevant candidates will be informed of this if it applies. We are an Equal Opportunity Employer - M/F/Veteran/Disabled and if you are an individual with a disability, who requires an accommodation, please contact us. To Apply:-- Please send a cover letter and resume to NACareers@Elkem.com. Please refer to the Position Code in the Subject line. Note: We conduct background checks of candidates in our recruitment process. -- About Elkem Silicones Elkem Silicones has more than 3,500 employees dedicated to providing silicone solutions with a personal touch that deliver your potential. Elkem Silicones, a division of Elkem, is one of the world's leading fully integrated silicone suppliers, operating 13 multi-functional manufacturing sites and 13 R&D centers around the globe. Based in Lyon, France, Elkem Silicones offers a full range of silicone technologies for diverse specialty markets including aerospace, automotive, construction, consumer goods, energy, healthcare, paper, personal care and textiles. www.silicones.elkem.com -- About Elkem ASA Founded in 1904, Elkem is one of the world's leading suppliers of silicon-based advanced materials with operations throughout the value chain from quartz to specialty silicones, as well as attractive market positions in specialty ferrosilicon alloys and carbon materials. Elkem is a publicly listed company on the Oslo Stock Exchange (ticker code: ELK) and is headquartered in Oslo. The company has more than 6,700 employees with 31 production sites and an extensive network of sales offices worldwide. In 2019 Elkem had revenues of NOK 22.7 billion. To learn more, please visit www.elkem.com

Keywords: Elkem, East Brunswick , Customer Service Representative, Sales , East Brunswick, New Jersey

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