LeafGuard Call Center Agent

Company: LeafGuard CO
Location: East Brunswick
Posted on: March 19, 2023

Job Description:

Job Description LeafGuard is looking for an enthusiastic and self-motivated Call Center Agent to join our fast-growing team. Must be flexible with an attitude for learning, understanding, and conveying information. Responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call. Excellent communication skills are pivotal for this role, along with enjoying assisting customers in a friendly and respectful manner.

• Make outgoing calls to confirm appointments
• Make outgoing calls to prospective customers that have opted in to be contacted
• Manage outgoing call follow ups as well as incoming calls and respond to customers requests
• Book appointments for members with a high degree of data accuracy
• Maintain excellent written and verbal communication skills on a consistent basis
• Identify and escalate issues to supervisors
• Responsible for adapting to fast changing guidelines with customers
• Inform clients by explaining procedures; answering questions, providing information
• Maintain and improve quality results by adhering to standards and guidelines Qualifications
  • High School Diploma or GED required
  • Minimum of one year experience in an inbound/outbound contact center. Customer service is preferred
  • Must be able to sit for eight hours to perform duties
  • Excellent oral and written communication skills
  • Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously
  • Ability to type at least 30 words per minute or 5000 keystrokes for alpha and numeric is preferred
  • Experience in providing exceptional customer service and maintaining established quality requirements
  • Maintain reliable transportation to ensure punctuality for shifts
  • Bi-lingual (English/Spanish) a plus LeafGuard provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. by Jobble

Keywords: LeafGuard CO, East Brunswick , LeafGuard Call Center Agent, Sales , East Brunswick, New Jersey